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Anyone who doubts that intercultural training is an essential part of business and the workplace, need look no further than current articles in mainstream publications, from the Harvard Business Review to Entrepreneur Magazine.

And a key facet of an intercultural competence training program is values and beliefs. As people differ on the outside – from appearances to languages – they also differ within, with diverse beliefs and ways of looking at the world.

Imagine a promising manager getting a promotion, and working with a global team for the first time. At the very first meeting, he causes embarrassment, confusion, and loss of respect. Valuable team members start eying the exit – and another job.